Thank you for shopping with Solasta Salon. This Shipping & Delivery Policy explains how product orders placed through https://solastasalon.com/ are processed and delivered across India.

1. Business Information

Business Name: Solasta Salon
Website: https://solastasalon.com/
Location: Alwar, Rajasthan, India
Email: solastasalonawr@gmail.com

2. Shipping Coverage

We currently offer PAN India shipping, subject to courier service availability in your location.

Some remote, restricted, or difficult-to-service pin codes may experience delays or limited delivery options.

3. Order Processing Time

Orders are generally processed within 1 to 3 business days after:

• Successful payment confirmation, or
• Order verification for Cash on Delivery (if available)

Orders placed on Sundays, public holidays, or during high-demand periods may require additional processing time.

4. Delivery Timelines

Estimated delivery timelines after dispatch:

Metro Cities: 2 to 5 business days
Tier 2 / Tier 3 Cities: 3 to 7 business days
Remote Locations: 5 to 10 business days

These are estimated timelines and may vary based on courier operations.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

We may also offer:

• Free shipping promotions
• Minimum order free shipping offers
• Region-based shipping charges

Such offers may change without notice.

6. Order Tracking

Where tracking is available, shipment tracking details may be shared through:

• SMS
• Email
• WhatsApp
• Courier partner updates

7. Cash on Delivery (COD)

Cash on Delivery may be available on selected products, pin codes, or order values only.

We reserve the right to restrict COD for:

• High-risk locations
• Repeat failed deliveries
• High-value orders
• Special promotional items

8. Delivery Attempts

Courier partners usually make multiple delivery attempts. If delivery fails due to:

• Wrong address
• Customer unavailable
• Refusal to accept order

the shipment may be returned or cancelled.

Additional re-shipping charges may apply in some cases.

9. Delays Beyond Control

Delivery may be delayed due to:

• Weather conditions
• Public holidays
• Transport disruptions
• Natural events
• High seasonal demand
• Operational courier delays

We appreciate your patience in such cases.

10. Damaged or Wrong Delivery

If you receive a damaged, tampered, or wrong product:

Please contact us within 7 days of delivery at solastasalonawr@gmail.com with:

• Order number
• Photos / video
• Description of issue

Please refer to our Refund Policy for full details.

11. Address Accuracy

Customers are responsible for entering complete and correct delivery details, including:

• Full name
• Mobile number
• House / street / landmark
• City
• State
• PIN code

Incorrect addresses may delay or fail delivery.

12. Partial Shipments

In some cases, multiple items may be shipped separately depending on stock availability or logistics.

13. International Shipping

Currently, we only serve customers within India unless otherwise announced.

14. Policy Updates

We may update this Shipping & Delivery Policy at any time. Revised versions will be posted on this page.

15. Contact Us

Solasta Salon
Alwar, Rajasthan, India
Email: solastasalonawr@gmail.com
Website: https://solastasalon.com/