Welcome to Solasta Salon (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://solastasalon.com/, use our services, make bookings, purchase products, or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Business Information

Business Name: Solasta Salon
Website: https://solastasalon.com/
Location: Alwar, Rajasthan, India
Email: solastasalonawr@gmail.com

2. Information We Collect

We may collect the following types of information:

A. Personal Information

When you interact with us, we may collect:

• Full name
• Phone number
• Email address
• Billing / shipping address
• Booking details
• City / location
• Order information

B. Payment Information

Payments may be processed through secure third-party payment providers. We do not directly store full card or banking details on our servers.

C. Technical Information

When you browse our website, we may collect:

• IP address
• Browser type
• Device type
• Pages visited
• Date/time of visits
• Cookies and analytics data

3. How We Use Your Information

We may use your information to:

• Confirm salon appointments and bookings
• Process product orders and deliveries
• Respond to inquiries and support requests
• Send booking or order updates
• Improve our website and customer experience
• Prevent fraud or misuse
• Contact franchise inquiry applicants
• Comply with legal obligations

4. Bookings and Appointments

When you request a booking, we may collect contact details and appointment preferences. In some cases (such as outside Alwar city or special bookings), advance payment may be requested for confirmation.

5. Product Orders and Shipping

If you place an order, we collect necessary information to process payment, dispatch products, and complete delivery across India.

6. Cookies and Tracking Technologies

We may use cookies and similar tools for:

• Website functionality
• Remembering preferences
• Performance monitoring
• Analytics
• Improving user experience

You may disable cookies in your browser settings, though some features may not function properly.

7. Sharing of Information

We do not sell your personal information. We may share information only when necessary with:

• Payment gateway providers
• Shipping / courier partners
• Website hosting and technical service providers
• Legal or regulatory authorities when required

8. Data Security

We take reasonable technical and administrative measures to protect your data. However, no online system can guarantee absolute security.

9. Data Retention

We may retain information for as long as necessary to:

• Complete services and orders
• Maintain records
• Resolve disputes
• Meet legal obligations

10. Your Rights

You may request to:

• Access your personal data
• Correct inaccurate data
• Delete certain personal data (subject to legal/business requirements)
• Withdraw marketing communication preferences

To make a request, contact us by email.

11. Third-Party Links

Our website may contain links to external websites or social media pages. We are not responsible for their privacy practices.

12. Children’s Privacy

Our website is not intended for children under 18 without parental guidance. We do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

14. Contact Us

If you have questions regarding this Privacy Policy, contact us:

Solasta Salon
Alwar, Rajasthan, India
Email: solastasalonawr@gmail.com
Website: https://solastasalon.com/