At Solasta Salon, we value customer satisfaction and aim to resolve genuine issues fairly. This policy explains the terms for product returns, refunds, and appointment cancellations for https://solastasalon.com/.

1. Business Information

Business Name: Solasta Salon
Website: https://solastasalon.com/
Location: Alwar, Rajasthan, India
Email: solastasalonawr@gmail.com

A. Product Returns & Refunds

2. Eligible Returns

We accept return or replacement requests within 7 days of delivery only in the following cases:

• Product received damaged
• Wrong product delivered
• Missing item in package
• Product substantially different from what was ordered

3. Non-Returnable Items

For hygiene and safety reasons, the following are generally not eligible unless damaged or wrong item delivered:

• Opened products
• Used products
• Products with broken original seal after delivery
• Personal care / hygiene-sensitive items
• Items damaged after customer use

4. Return Request Process

To request a return, email us at solastasalonawr@gmail.com with:

• Order number
• Full name
• Contact number
• Reason for request
• Clear photos / video of issue
• Unboxing proof (recommended for damage claims)

5. Approval & Resolution

After review, we may offer one of the following:

• Replacement product
• Partial refund
• Full refund
• Store credit (where applicable)

Resolution depends on product condition and claim verification.

6. Refund Timeline

Approved refunds are typically processed within 5 to 10 business days after approval, depending on payment method and banking channels.

COD refunds may require bank/UPI details.

7. Return Shipping

If the error is on our side (wrong item / damaged item), return pickup or replacement support may be arranged where possible.

Unauthorized self-return shipments may not be accepted without prior approval.

B. Salon Bookings & Appointments

8. Booking Cancellations

Customers may request cancellation or rescheduling by contacting us through phone, WhatsApp, or email.

We request advance notice whenever possible.

9. Advance Payment Bookings

Most local Alwar bookings do not require advance payment.

However, advance payment may be requested in cases such as:

• Outside Alwar city bookings
• Bridal / event bookings
• Premium slot reservations
• Large package bookings
• Special appointments

10. Advance Payment Refunds

Where advance payment has been taken:

• Timely cancellations may be adjusted or rescheduled at management discretion.
• Last-minute cancellations or no-shows may result in partial or full forfeiture depending on slot blocking and preparation costs.

11. Late Arrival / No Show

Late arrival may shorten service time or require rescheduling depending on availability.

Repeated no-shows may affect future booking priority.

C. Important Notes

12. Product Color / Packaging Variations

Minor packaging changes by manufacturers may occur and do not automatically qualify for returns if the product is genuine and correct.

13. Right to Refuse Misuse

Fraudulent, abusive, or repeated unjustified claims may be declined.

14. Changes to Policy

We may revise this policy at any time. Updated versions will be posted on this page.

15. Contact Us

Solasta Salon
Alwar, Rajasthan, India
Email: solastasalonawr@gmail.com
Website: https://solastasalon.com/